/ Help centre
Help articles shipwith the product.
The Role Central help centre is real content — how to run projects, handle requests, manage support services, configure time and use boards. It grows with the product.
Detailed articles per topic live inside the product. This page is a directory of what’s covered and how to get in touch if something isn’t.
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What’s covered.
Getting started
The first hour in a fresh workspace — inviting your team, configuring services, and shaping the first project.
Projects
Plans, milestones, RAID and health — how to structure a project so briefs, approvals and delivery all reference the same record.
Requests
Inbound work, SLAs and commercial classification — how the operational inbox routes new requests without losing SLA or context.
Tasks & planner
Assignments, followers and scheduling — how to give work an owner, watchers, a block of time and a place in the plan.
Customers
Access, seats and invoice recipients — how to invite a customer into a workspace and set what they see.
Boards
Threaded discussions linked to work — how to have a conversation without it drifting away from the project or request it's about.
Services
Support relationships, retainers and allowances — how ongoing work is described in product form so it stays honest month-to-month.
/ Can’t find it?
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If you can’t find what you need, or if a topic above is thin in a way that matters to your team, tell us. Real replies from a real person — usually same working day.